Refund Policy

Refunds are only issued if the item is damaged or due to an error on our part (e.g wrong spelling on the personalisation). We will not refund if you receive the product and realise you typed the wrong information. Please double check all spellings before submitting your order.

If it is our error we will issue a full refund after receiving pictures of the issue with the item. If the item is damaged we will require proof of the damage and pictures of the packaging so we can contact the carriers to resolve this quickly.

Do not hesitate to contact us in the event of an issue. Our friendly team are here to help!